Frequently Asked Questions


Orders & More

Does 509 Offer Free Shipping?

Discover quality gear for extreme sports and enjoy the thrill of free ground shipping on U.S. orders over $99 and Alaska orders over $200.

Does 509 Ship Internationally?

Our online store currently only ships to United States and Canada however we have 509 dealers all over the world! Click the link for more information.

What is the "Lifetime" or "Lifespan" of a 509 product?

The product's lifespan or longevity determines the period of time that it remains safe to use. Here is a breakdown of the product lifespans for Helmets, Goggles, and more.  

Does 509 Perform Alterations on their Products?

Unfortunately, 509 is unable to make alterations to their products. If you're considering alterations on your 509 products, there are some important points to keep in mind.

Does 509 Make Custom Helmets and Goggles?

509 does not have the capability to create individual custom helmets or goggles. However, 509 does release limited edition gear during specific events and seasons.

What is 509's Fit Guarantee?

You're going to LOVE the fit. Try it on and experience our perfect fit. If you don't love it, send it back in new and unused condition within 30 days for an exchange or full refund. Risk free.

How do I get some 509 stickers?

If you're a fan of 509 and want to show off your love for the brand, getting your hands on their stickers is a great way to do it. Whether you're looking to decorate your gear, accessories, or personal belongings, here's how you can get some 509 stickers. 

When am I responsible for shipping while shopping online at 509?

While shopping online at 509, we offer free shipping for US orders over $99. Other Shipping fees can include shipping to Canada, returns, or express shipping. Click the link for more detailed information.  

How long will my 509 delivery take?

For US customers, the typical delivery time for ground shipping is 2 to 5 business days. For more information about potential shipping delays click the link.

How do I get a copy of my order invoice at 509?

The best way to get an invoice for an online or in-person order is to log into your IN5IDERS account. For more information and instructions click the link.

What Currencies are Shown on

The only currency shown on our site is USD (US Dollar). For more information about the checkout process for Candian customers click the link.

How do I use a promo code or gift card?

During the checkout process, you will have the ability to enter in any gift code or discount code to the order!

How do I get Sponsored by 509?

.We take great pride in our sponsored athlete roster. In order to be considered for the coveted status of “509 Ambassador” we have a list of questions that must be fully completed before we can review your application.

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