Customer Service
(877) 743 3509
support@ride509.com
Mon-Fri 8am-4pm (PST)
HQ Address
3753 E County Line Rd
Rigby, ID 83442
We Have a Very Easy 30-Day Return Policy!*
Enjoy 30 days from original date of purchase to decide if your order is just right for you.
If your item is not functioning properly upon receipt, please submit a warranty claim. Our customer service team will be able to help you out!
If you are returning an item that is in new and unused condition, please click the button below to begin your return.
US & Canadian Customers
In the returns portal, please input your order number along with either the email, phone number, or shipping zip code associated with your order
Select the item you would like to return
Select your return reason
If you have multiple items to return, you will repeat steps 2 & 3
Select the button that says “Return item”
Select the button at the bottom of the page that says “Continue with return”
If you would like a refund, select the button that says “Receive refund of”
You have the option of receiving the refund to your original form of payment OR store credit
Select “Submit Return” and wait for the return label to generate, do not refresh the page
If you are a US customer, the shipping label fee is taken from the refund amount
If you are a Canadian customer, please print out the pack slip and include it in your return OR put your original order number on the return box. Canadian customers are responsible for their return shipping.
If you have any questions about the process to return your purchase, please call us at (877) 743-3509 during normal business hours (10am-3pm MST) or submit a Customer Support Ticket.