Product Info

    • What size should I order for my helmet?
      • You can find our helmet size guide below.
    Adult Helmet Size Chart
    • How do I change my face shield?
      • Lift your shield into the up position and pull down the pinlock tabs on either side of the helmet. The shield will release from your helmet. To place a new shield on your helmet, simply line up the circle ends to each pinlock and click into place.
    • What products can I use to clean my shield?
      • Soap and water and a microfiber cloth. For stubborn grime we recommend using the Nikwax visor proof cleanser.


    • How long will it take to get my order?
      • Typically your package should reach you within 2-9 days of placing an order. In case you want your order to reach you within three days, then you can select a faster shipping method before placing your order.
    • When is the customer responsible for shipping charges?
      • For any non-warranty return or exchange, we ask that the customer covers the shipping of the items back to us.
    • What shipping options are available?
      • We offer free shipping on all orders over $99 USD, and expedited shipping options upon checkout.


    Returns & Warranty

    • What is 509’s return policy?
      • We offer a 30-day return policy. Please submit a Customer Support Ticket to get a Return Authorization so we can process your return or exchange.
    • How to register a product for warranty coverage.
    • How long are warranty periods?
      • Helmets: Lifetime visor warranty covers broken or damaged visors for ANY reason. 1 year manufacturers defects warranty on the helmet shell, liner, and accessories. Helmet shell is not covered against abuse or impacts.


    • What if my question is not answered here?
    • How do I get sponsored by 509?
      • Please feel free to visit and apply for sponsorship.
    • How do I use a promo code or gift card?
      • Gift cards and promo codes can be entered upon checkout in the “Have a promo code” section above the subtotal.