Customer Service

If you have any questions relating to 509, our products & services, please use our online customer support Ticket Form. Simply click the link below and submit your help request to us. Our staff will promptly respond. By using our online support center you can track the status and view the history of your help requests.

Phone: (877) 743-3509

Toll-free, Mon-Fri 8am-4pm PST

For media inquiries, please contact



  • Next Day Air orders placed before 10am will ship same day and arrive next business day.
  • Orders placed Saturday or Sunday will ship out the following Monday.
  • Products with batteries are only available via ground shipping. Examples include but are not limited to: Ignite Jackets, Ignite gloves, Ignite goggles, and replacement batteries.

Careers at 509

509, a subsidiary of Polaris Industries, Inc. (NYSE: PII), is a leading brand in the outdoor, action sports, and motorsports industries. We are rapidly growing company sold across 1,000s independent retailers worldwide. Do you have the passion to drive our products and industry forward? We are accepting applications for various full time and temporary positions.