Customer Service


Check out our new and improved returns and warranty portal! We've made our very easy 30-day return policy even simpler. You will no longer need to submit a customer support ticket to submit a return request.

If you have any questions relating to our brand, products, or services, please use our online customer support Ticket. Simply click the link below and submit your help request to us. Our staff will promptly respond.


(877) 743-3509

Toll-free Monday - Friday

8 AM - 4 PM PST


Media requests

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Discover quality gear for extreme sports and enjoy the thrill of free ground shipping on continental U.S. orders over $99.

Next Day Air orders placed before 10 am (PST) will ship same day and arrive next business day.

Orders placed Friday after 10 am (PST), Saturday, or Sunday will ship out the following Monday.

Products with batteries are only available via ground shipping. Examples include but are not limited to: Ignite Jackets, Ignite gloves, Ignite goggles, and replacement batteries.


509 has captured the hearts of snowmobilers worldwide with its innovative products and a relentless pursuit of excellence. Founded by Tom Delanoy in 2003, the company has evolved from a humble beginning to become a global sensation in the snowmobile market. Here’s a look into the intriguing history of 509, tracing its origins, key milestones, and its transformation into an iconic brand.  

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