Returns & Exchanges

We have a very easy 30-day Return Policy!

If you are returning or exchanging an item that is in new and unused condition, please click the button below to begin your return.

how to complete a return

Insructions:

  1. In the returns portal, please input your order number along with either the email, phone number, or shipping zip code associated with your order 

  1. Select the item you would like to return 

  1. Select your return reason 

    • If you have multiple items to return, you will repeat steps 2 & 3 

  1. Select the button that says “Return item or exchange for something else” 

  1. Select the button at the bottom of the page that says “Continue with return”

  2. If you would like a refund, select the button that says “Receive refund of”

    • You have the option of receiving the refund to your original form of payment OR store credit 

  1. If you would like to return your item and purchase something else, please select “Shop Now” 

  1. Select “Submit Return” and wait for the return label to generate, do not refresh the page 

    • If you are a US customer, the shipping label fee is taken from the refund amount  

    • If you are a Canadian customer, please print out the pack slip and include it in your return OR put your original order number on the return box. Canadian customers are responsible for their return shipping.  

how to complete an exchange

Instructions:

 

  1. In the returns & exchanges portal, please input your order number along with either the email, phone number, or shipping zip code associated with your order 

  1. Select the item you would like to exchange 

  1. Select your return reason 

    • For an exchange that is 1:1, (meaning same item, same price as your original item) please select the upper button that says “Exchange for” and select the item you would like to exchange for  

    • For an exchange that has a price difference or for a completely different item, please select the lower button that says “Return item or exchange for something else” and skip to step 6 

  1. Select the button at the bottom of the page that says “Continue with return” 

  1. For a 1:1 exchange, you will proceed to the “Review your return” page 

    • If you are a US customer, you will input your credit card information in order to generate the return label 

    • If you are a Canadian customer, please print out the pack slip and include it in your return OR put your original order number on the return box. Canadian customers are responsible for their return shipping.   

  1. For an uneven exchange Select “Shop Now with” 

  1. Select the item in the size and color you would like to exchange for 

    • Note: the lefthand size of the page displays our navigation, click a category to see the navigation options expand 

  1. Select the button that says “Continue to review” 

    • If you are a US customer, you will input your credit card information in order to capture the price difference and generate the return label 

    • If you are a Canadian customer, you will input your credit card information in order to capture the price difference and please print out the pack slip and include it in your return OR put your original order number on the return box. Canadian customers are responsible for their return shipping.   

    • NOTE: For a lesser exchange (price was lower than your original item), you will have the choice of receiving a refund to your original form of payment or store credit 

 

 

 

If you have any questions about the process to return or exchange your purchase, please call us at (877) 743-3509 during normal business hours or submit a Customer Support Ticket.

 

Warranty

Warranty

Our industry leading warranty covers every product we make in a variety of ways.

Please review our Warranty Policies below before submitting your warranty claim.

*If you did not make your purchase from ride509.com, please submit your warranty claim via Customer Support Ticket.

US Customers

To start your warranty calim click the button below. Our review process typically takes 1-2 business days, with the exception of holidays. If you have any additional questions please give us a call at (877) 743-3509.

how to submit a warranty claim (US)

Insructions:

  1. In the returns portal, please input your order number along with either the email, phone number, or shipping zip code associated with your order 

    • If you are unable to locate your order number in your 509 account, please contact via support ticket or by calling (877) 743-3509 

  1. Select the item you would like to warranty 

  1. Select the last return reason of “Warranty” and on the next page select “Warranty Reason” 

  1. Please submit one photo that best shows the damage or issue of the product and select “Continue” 

  1. Please describe the issue in as much detail as possible 

  1. If you would like to exchange for the exact same product, please select the upper button that says “Exchange for” 

  1. If your original item is sold out OR you would like a different item entirely OR you would like a refund, please select the lower button that says “Return item or exchange for something else” 

  1. To receive a refund, please select the button that says “Receive refund of” 

  1. To shop for a different item, please select the button that says “Shop now” and proceed through the process 

  1. Select Submit return 

  1. Once submitted, your warranty will be reviewed by our customer service team. If they need further information, they will reach out from support@ride509.com. If your return is approved, you will receive a return label via email. If your return is denied, our customer service team will reach out to you explaining why your item is ineligible for warranty.  

 

Canadian Customers

To avoid any taxes or duties that may be charged on a warranty item, we are having our Canadian distributor, Mountain Sports Distribution, handle our Canadian customer warranties. To get started with your warranty, click the button below or call 1-888-987-SLED (7533).

Warranty Policies

Warranty Policies

1 Year Warranty

1 year warranty covers defect of workmanship and materials but does not cover damage caused by accident, improper care, negligence, normal wear and tear (including scratches), or the natural breakdown of colors and material through time, exposure, or extensive use. This warranty is only valid with your proof of purchase, clearly depicting the original order date.

INCLUDES:
Goggle Lenses, Casual, Electronics,
and Heated Shields

 

3 Year Warranty

3 year warranty against materials and workmanship. Proof of purchase is needed. Warranty does not cover accidents or abuse (snags, tears, burns, etc.), misuse (exposure to gas, oil, chemicals, burns, etc.), improper care of the garment (UV exposure, storing wet), not following outerwear care and washing instructions, or normal wear and tear.

INCLUDES:
Helmets, Outerwear, Apparel, Boots, Gloves, Goggles (excluding lenses), and Luggage

 

Lifetime Warranty

This warranty is only valid with your proof of purchase and excludes any damage caused by accident, improper care, negligence, normal wear and tear (including scratches), or the natural breakdown of colors and material through time, exposure, or extensive use.

INCLUDES:
Sunglasses
Helmet Visors
*Excludes Tactical Helmet Visors
**Visor replacement contingent on color availability

Orders & More FAQ